Privacy
Based on Hope is committed to protecting your privacy and handling your personal information in accordance with Canadian privacy laws (including PIPEDA). This policy explains how we collect, use, disclose, and safeguard your information.
You have the right to access and correct your information, withdraw consent, and contact us with any privacy concerns. We are dedicated to transparency and protecting your confidentiality at every step.
Privacy Policy
1. Collection of Personal Information
We collect personal information that you voluntarily provide to us when you contact us, use our services, fill out forms, or communicate with us. This may include your name, contact details, professional information, and any other information you choose to share. We only collect information necessary to provide our consulting and mental health services, respond to inquiries, and improve our offerings.
2. Use of Personal Information
Your personal information is used to provide and administer our services, communicate with you, respond to your requests, and meet our legal and regulatory obligations. We may also use your information to improve our services and ensure a safe and supportive experience for all clients.
3. Disclosure of Personal Information
We do not sell or rent your personal information. We may disclose your information only as required by law or with your explicit consent, or to trusted service providers who assist us in delivering our services (such as secure online forms or scheduling tools), provided they are also compliant with Canadian privacy laws. Any third-party service providers are contractually obligated to protect your information and use it solely for the purposes we specify.
4. Storage and Protection of Personal Information
Your information is stored securely, whether in electronic or paper format, and protected against unauthorized access, loss, or misuse. We use reasonable administrative, technical, and physical safeguards to protect your data. Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or as required by law.
5. Consent
By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services.
6. Access and Correction
You have the right to request access to your personal information held by Based on Hope, and to request corrections if you believe any information is inaccurate or incomplete. To make a request, please contact us using the information below. We will respond to your request in accordance with applicable privacy laws.
7. Contact Information
If you have questions about this Privacy Policy, our privacy practices, or if you wish to access or correct your personal information, please contact Shauna Thompson, Principal Consultant, at shauna@basedonhope.com or through our Contact page.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be posted on our website. We encourage you to review this policy periodically.