Our FAQs


1. How do I know if I need counselling?

If you or a loved one is experiencing one or more of the following, then counseling may be needed:

Unusual Behavior or Marked Change in Behavior:

  • Depression
  • Overwhelming Anxiety
  • Changes in appearance, including weight and personal hygiene.
  • Extreme mood changes
  • Inappropriate display of emotions
  • Insomnia or excessive sleep
  • Hyperactivity, or chronic irritability
  • Sudden social withdrawal

Crisis in Relationships:

  • If you have lost a loved one
  • Feel rejected by someone close to you
  • Having conflicts with family or friends.

Problems with Academic Performance:

  • Testing anxiety
  • Lack of motivation to complete assignments, or poor performance in classroom
  • Confusion

Substance Abuse:

  • Excessive and/or increased use of alcohol, cigarettes or other drugs (including prescriptions)
  • Impaired daily functions

Harmful Behavior:

  • Contemplating suicide
  • Verbalizing statements of helplessness or hopelessness
  • Persistent or prolonged unhappiness

2. How much does it cost?

Our services are covered by most insurance plans under extended health benefits. One call will connect you with a caring member of our team who will work with you to discuss insurance and payment options. The average counselling session lasts 50 minutes and costs $100-$150.

3. What can I expect from a session?

The average duration of a counselling/psychotherapy session is 50 minutes. Treatment is individualized to address concerns and issues specific to each client. Interventions may include therapeutic approaches such as Cognitive Behavioral Therapy (CBT), Rational Emotive Behavior Therapy (REBT), Family Systems, Christian counselling, Solution-Focused counselling. The purpose of treatment is to help individuals establish a better understanding of the nature of their issues, while developing improved coping skills and identifying their strengths. Successful treatment outcomes require a healthy therapeutic relationship between counsellor and client, as well as active participation from the client both during and between sessions.

4. Are sessions confidential?

As a general rule, the law protects the confidentiality of communication of information between a client and a counsellor. Information is not disclosed without written permission. However, there are a few exceptions to this rule. Exceptions include:

  • Suspected abuse of a child dependent adult, or elder abuse. The counsellor is required by law to report this to the appropriate authorities immediately.
  • If a client is threatening serious bodily harm to another person(s). The counsellor must notify the police and inform the intended victim.
  • If a client intends to harm himself or herself. The counsellor will make every effort to enlist their cooperation in insuring their safety. If they do not cooperate, further measures may be taken without their permission in order to ensure their safety.